Contact: Thejeswi Venkatesh, Ben Kolada
Since being taken private by Accel-KKR in early 2010, KANA Software has revved its M&A engine. On Tuesday, KANA announced its fourth acquisition since its take-private, picking up call-center software veteran Ciboodle from Sword Group to bolster its agent desktop, business process management and social CRM capabilities. The Ciboodle buy is KANA’s latest deal as it inorganically moves to become a more robust platform for customer-centric support processes across channels and devices.
KANA’s acquisitions have focused on adding social capabilities to its platform and better serving the SMB market. In April 2011, the company bought social media monitoring company Overtone. KANA then integrated the target’s social analytics and infused key areas of its core platform with its own social CRM capabilities, resulting in a simple-to-use tool for support agents to identify issues or receive service requests via popular social networks. Last April, in an attempt to better serve the midmarket, KANA added more cloud clout by reaching for Trinicom. Arma Partners, which advised KANA on its acquisition of Lagan Technologies in October 2010, advised the company again on the Ciboodle purchase. We’ll have a longer report on KANA’s Ciboodle buy in tonight’s Daily 451.
KANA M&A since its take-private by Accel-KKR
Source: The 451 M&A KnowledgeBase
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One thought on “KANA Software sharpening M&A blade, acquires Ciboodle”
[…] help transform complex business requirements into effective Web-based customer experiences. KANA also serves the midmarket as well, characterized by end-to-end and rapid-to-implement cloud-bas… While the merging parties have competed in the past and have a number of overlapping functional […]
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