Lervik leaves Microsoft-FAST

So it appears that John Markus Lervik has left Microsoft – he’s now a (Former) Corporate Vice President there, despite the fact that Microsoft claimed to be concentrating its search efforts in his native Norway.

When I saw the news over the weekend I took one look at the date and recalled that the deal to buy FAST was in early January 2008 and thus a year had just past and such 12 month lock-ups are customary, and that FASTForward09 is coming up, starting February 9 and so Microsoft wanted a clean break before that, I’m sure. Nobody’s talking right now, so it’s hard to know all the ins and outs, but that’s why I suspect it’s happened now, rather than earlier or later.

Anyway, I agree with Dave Kellog’s assessment of why what happened, happened.

John Markus never seemed comfortable to me being a Microsoft executive. Bjorn Olstad probably isn’t that comfortable with it either, but he is undoubtedly a very smart engineering leader and product developer, and in a role where he doesn’t need to sing the company song three times before breakfast and I suspect he’d like to stay that way, rather than get involved in being a figurehead for FAST within Microsoft.

We look forward to hearing just what Microsoft is doing with FAST in early February, because over the last year or so, we haven’t heard anything more than we heard at FASTForward last year.

Oracle continues to build collaboration

It’s hard for me to get excited about email.  Luckily for me, here at The 451 Group, we focus on emerging areas of the technology market or sectors where there is particular innovation or disruption.  And none of that much describes the email market.  I have looked at some of the vendors doing interesting things here (like Zimbra and Open-Xchange) and I had met once with PostPath before Cisco grabbed it a few weeks ago.  But even though I cover collaboration, I’m not down in the weeds with  “groupware” everyday.

So an announcement from Oracle that it has spent the last three years building a new collaboration suite, to replace Oracle Collaboration Suite (which hadn’t exactly taken the market by storm), doesn’t get me all revved up.  There’s lots of content out there on Beehive, from InformationWeek and CNET for example, so I won’t rehash all the details.  I know it’s about more than email and there’s a lot there that technically makes sense — its focus on security and compliance, scalability, integration with Outlook and the Zimbra web client, support for CalDAV and so on.

But it is not going to be an easy fight for Oracle in this market, to be sure, no matter how badly Oracle wants a piece of the collaboration market.  How many companies — others than OCS customers that are now stuck with a dead product — are going to move to a brand-new collab product?  I didn’t find any of the use cases Oracle described during their pre-brief all that compelling.

I wonder why Oracle, which obviously has no hesitation about buying into markets where it wants to be a major player, hasn’t acquired collab technology?  In the related content management market, Oracle made several attempts to market a database-driven content management system, mostly based on its ContentDB product and until it ultimately, purchased Stellent for $440m in 2006.  This strategy seems to be going well for Oracle (451 Group clients can read a more detailed write-up from a few months ago on Oracle’s progress in the content management market) and the company upped its investment by purchasing Captovation for document capture in January and Skywire Software for output (though this one was really more about insurance apps).

I understand that Oracle can’t go out and acquire the biggest competitor to Microsoft Exchange (that would IBM Lotus) and collab that ties closely to its apps is a high priority for Oracle, so building maybe made the most sense.  Still, there are other models for disruption – Yahoo! is looking at a different market segment with Zimbra and Cisco is planning its SaaS strategy with PostPath.  Those vendors both see Google Apps as the potential disrupter to the Exchange / SharePoint powerhouse and are looking to take a piece of that action before Google has it tied up.

I’m maybe not quite as a pessimistic as Matt Cain over at Gartner (his assessment doesn’t pull any punches).  I was part of a briefing with Matt once (back in his Meta Group days) when I was a product manager at Sun, on the integration between Sun’s portal server and collaboration products (email/calendar).  It was a half-baked integration with a lot of marketing fluff and Matt called us on it bluntly and accurately.  In saying Beehive is unlikely to be any more successful than [Oracle’s] past efforts, he does the same.

CMIS and industry standards in ECM

The rumored multi-vendor ECM interoperability effort has been unveiled.  IBM, Microsoft and EMC (and others) have collaborated on a draft specification – Content Management Interoperability Services (CMIS) – that is meant to addresses basic interoperability and accessibility for repository-based content.  The goal is to make it easier to pull/push managed content to/from other apps without the need for custom integrations or third-party connectors.

Some write-ups are already out there, with more detailed explanations:

CMS Wire – Industry Heavy Weights Move to Standardize Enterprise Content Management

Microsoft Enterprise Content Management (ECM) Team Blog – Announcing the CMIS Specification

Chuch Hollis – CMIS — it’s not JAS (just another standard)

John Newton’s Content Log – Alfresco releases first CMIS implementation

Chuck Hollis, as usual, has a particularly concise and on-target analysis.  He notes several of the following points that the standard effort has going for it, and I’ve added a few of my own:

  • Interoperability is a real and growing problem (James McGovern has several intereting posts on this topic).  The industry needs to start to take some steps to solve it.
  • This effort, though clearly still 1.0, has the right vendors behind it as it involves Oracle, Adobe and, Alfresco (kudos to still-small (and open source) Alfresco for getting a seat at the table on this one), along with the leads IBM, Microsoft and EMC.
  • The multi-platform / multi-language approach is a must — a Java-only standard would have left SharePoint out of the picture and not covering SharePoint interoperability would seriously hamper the effectiveness of any ECM standard at this point.
  • By working at a services layer and utilizing REST and SOAP, layering on top of existing systems and not requiring major re-writes or upgrades will be more feasible and potentially have the quickest impact.  This may also limit the sophistication of the what the standard is able to accomplish, but it’s better to get some lightweight interoperability with a larger number of existing systems.

What are the drawbacks or potential pitfalls?

  • It will likely be 2010 before we see commercial products supporting CMIS, though Alfresco has already announced an implementation of the draft spec in its Labs (fka Community) edition. An open source vendor of course has more flexibility in pushing out (unsupported) code than a commercial vendor, though Alfresco’s REST architecture makes this more straightforward.  (Alfresco does plan to support the draft spec in its commercial Enterprise code during the ratification process; no word on whether commercial vendors will follow suit).
  • Early integrations will in some cases be wrappers, perhaps shipped as downloadable modules outside of regular release cycles.  We’ll have to watch to see what this means and enables.
  • Standards efforts often go nowhere fast.

I’m sure there are more, but those are the ones that occur to me at the moment.

At this point, all we can do is note that the vendors have made the effort to develop the standard and watch as it is handed over to OASIS for ratification.  It’s a slow process – the vendors involved began work on this in 2006, which is indicative of the pace of such projects.

Old news department: Continued growth for SharePoint

A number of things passed me by this summer (yes, there was a reduced work schedule, a nice vacation — back at it now. Look for this blog to return to activity after a quiet summer).

One of the things I didn’t follow closely enough at the time was Microsoft’s earnings announcement at the end of its fiscal 2008.  Joe Wilcox at eWeek noted a 30% year-over-year growth in revenue associated with the SharePoint Server.  This isn’t in the filing, so must have been mentioned during the earnings call.  John Mancini picked this up but I didn’t find much else on it.  Then Stephan Elop, President of Microsoft’s Business Division, in a speech during a financial analyst meeting on July 24th cited fiscal year growth of 35% for SharePoint.

Microsoft claimed $800m in SharePoint revenue (in a press release) last year for fiscal 2007, so 30% growth puts 2008 revenue at $1.04 billion, 35% growth puts it at $1.08 billion.  The company also made a rather vague announcement in March the SharePoint Conference and via a press release that it had surpassed the $1 billion revenue mark.  At that point, we dug into it to find the $1 billion number was for the rolling twelve-month period.

The vagueness of the numbers is because of the difficulty of tracking individual product revenue, particulary when a product is tied to others in bundles.  Microsoft calculates SharePoint revenue by including revenue associated with Microsoft Office SharePoint Server 2007, the previous SharePoint Portal Server 2003 version, SharePoint Designer, Forms Server and SharePoint Search. SharePoint Server is sold individually and also as part of Microsoft’s Core client access license (CAL) and Enterprise CAL. So in the latter case, a share of the revenue from those bundles is associated with SharePoint.

All of this means the numbers are inexact to be sure and all licensed SharePoint seats (we haven’t seen an update on this number, from the 100 million claimed earlier this year) are not actively used.  But of course, the numbers are still indicative of SharePoint’s growing adoption, which few question. And many customers use the free SharePoint Services, which doesn’t directly show up in revenue numbers at all.

I suppose Microsoft didn’t make a big deal about it because the growth is in line with what it had already reported earlier in the year.  For others, the fact that SharePoint is a growing business for Microsoft isn’t exactly, uh, news.  Still, official news on SharePoint can be hard to come by so forgive the post if this is too old news, but I thought if I missed it, maybe others had too.

Alfresco plays Microsoft’s SharePoint game

Last week it was EMC’s Documentum group taking on SharePoint and this week it’s Alfresco, interesting not just because both Documentum and Alfresco were founded by the same person.  I had the chance to speak with that person, John Newton, this morning about Alfresco Labs 3.0 (Labs is the new name for Alfresco Community, which is the unsupported, uncertified version of Alfresco’s open source ECM software).

Alfresco has been positioning itself as the open source alternative to SharePoint for awhile and this announcement puts more wood behind that marketing arrow (Alfresco is undeniably good at marketing).

By working with the documented server protocols that Microsoft made available after its tangle with the EU, Alfresco built interoperability with the Microsoft Office desktop apps and with Microsoft Office SharePoint Server to make Alfresco a more viable replacement for SharePoint or to make it easier for the two to co-exist.  The most useful part of this will be the ability for end-users to work with an Alfresco repository via Office apps in the same way they work with SharePoint.

As is generally the case in ECM, SharePoint and Alfresco aren’t apples-to-apples in all senses and Alfresco isn’t necessarily attempting to replicate all the search, business intelligence and portal pieces of SharePoint just yet.  But this definitely provides an alternative for those organizations looking for basic content services a la SharePoint in a non-Microsoft or mixed server OS, database and browser environments.

EMC improves SharePoint strategy with CenterStage

EMC announced the upcoming beta availability of a new product today, Documentum CenterStage (formerly codenamed Magellan); our full write-up for 451 Group clients is here.  CenterStage appears to be aptly named, given the focus it is getting as part of the Documentum 6.5 announcement. CenterStage is part of the announcement, but not really the release.  Documentum 6.5 ships at the end of July and CenterStage Essentials goes into beta later this quarter.

But CenterStage is the most interesting part of the 6.5 announcement.  With CenterStage, EMC can finally articulate a more coherent competitive strategy against Microsoft SharePoint.  CenterStage by itself isn’t really competitive with SharePoint but it is the user-friendly front-end component the company has lacked.   Until now, there was an integration between Documentum and SharePoint.  Oh and there was eRoom, but EMC really hadn’t kept eRoom up with the times nor was it particularly well integrated with Documentum, making it difficult for the company to sell an ‘end-to-end’ story that was any better than using SharePoint along with Documentum.

So EMC is putting a lot of energy into CenterStage, it’s a big deal for EMC’s Documentum group.  Will it be a big deal outside of EMC and it’s established Documentum customer base?  Probably not intitially.  But I think a lot of people have been wondering if EMC/Documentum really would cede all the interface apps to Microsoft that easily and, eventually, inevitably, marginalize the Documentum group beyond repair.  At least now, it looks like EMC is in the fight.

Microsoft-PowerSet

Quick thoughts on Microsoft-Powerset:

  • This is about scaling the original Powerset vision and by extension, the vision of the Xerox PARC engineers that developed the technology on which Powerset is built.

  • This isn’t an alternative to buying Yahoo – that’s overly-simplistic apples vs oranges stuff.

  • But this is about improving Live Search and as such, the Powerset guys probably have a greater chance of influencing Microsoft’s search direction than the semantic-technology focused people within Yahoo would have had within MicroHoo.

  • The semantic technology crowd just lost its poster child; will the next one please step forward?

I told you they were quick!. More tomorrow to 451 clients via TechDealmaker.

Microsoft vs. IBM

The first tutorial this morning at The Enterprise 2.0 show here in Boston was Social Computing Platforms: IBM and Microsoft. It was a duel of demos, not as open or back-and-forth a discussion as I’d hoped. But the general concession during the event and in the hallways afterwards was that Microsoft was showed up by IBM…thoroughly.

The Lotus demo was first. Lotus Connections is just coming out in version 2.0 and has a fairly complete set of capabilities for social networking, bookmarking, tagging, communities and blogging. The UI is clean and modern and the presenter, Suzanne Minnassian, did a great job sticking with her user scenario and showing how Connections can be used.

Then there was SharePoint. Microsoft SharePoint is of course lots of things – it’s a basic ECM product, it’s a portal and it has some nascent social computing features. But this demo was only to focus on those features, and they’re really not competition for Lotus Connections at this point. And just how nascent these features are was clearly evident this morning, in a demo that also included partner technologies and open source code. It was too technical and showed how difficult SharePoint can be to configure.

To be fair, comparing SharePoint and Connections is really not comparing apples to apples. SharePoint hasn’t reached the level of market penetration it has because of its social software features. Microsoft positions SharePoint as a platform and that partner technologies work better to customize it for specific verticals. There’s some truth to this, but the story will no doubt change as SharePoint gets more social in future releases.

I met with a Rob Curry, a product manager for SharePoint, this afternoon. He wouldn’t comment on specifics in the SharePoint road map but we can be pretty sure that the next version, expected as part of Office 14 late in 2009, will go much further down the social softwar path. In the meantime, SharePoint is still a juggernaut. Can IBM make some hay with its social software lead to stop that?

FAST-Stellent – what might have been

The combination of search, text analysis and content management is turning into one of the central memes of this blog. This wasn’t deliberate, although it’s something we’ve deliberated internally for a couple of years.

There were plenty of partnerships between search and content management vendors around, but they seemed to us to be either at the press release level, i.e. little more than marketing, or to be as a result of a small handful of one-off projects in the field.

But it turns out others within the industry were thinking about much deeper integrations even if they weren’t saying so publicly.

About a year after Stellent and FAST (both then independent, of course) announced a partnership that resulted in Stellent OEMing FAST’s engine, FAST seriously considered buying Stellent.

I’ve heard from a couple of reliable sources that this was discussed at the highest level within FAST, but it chose not to pursue the deal and instead decided to veer way off its core business and ending up distracting itself to such an extent it got itself tied up in knots. This ended with it being forced to incur about $55m in charges in 2007 that resulted in its share rice plummeting and thus ending up costing Microsoft a lot less than it would have done.

Incidentally, one of those sidebars – Ezmo – a music community site (presented to analysts in February 2007 as a “customer” of FAST, when in fact the phrase that should’ve been used was”‘wholly-owned subsidiary”) was shut down in March.

Of course Stellent went on to be acquired by Oracle in 2007 and we’ve been impressed by the way the database giant has integrated the company so far.

But FAST and Stellent could have made for an interesting combination of the ability to manage and analyze unstructured content, and who knows, FAST-Stellent might’ve been a force to be reckoned with? Now we look to see what Microsoft – something of a toe-dipper when it comes to content management and Oracle, armed with a pretty decent search engine do to prolong this meme.

Social enterprise software isn’t an oxymoron — but it’s also not a market

Fred Wilson has an interesting post about whether or not there is an enterprise market for social software. He acknowledges that some products, particularly wikis, are doing well but questions the fundamental value of social software in enterprise communities that are “hobbled by the needs of the enterprise and cannot get that magical lift that an unbounded community provides.”

I think there are a couple of ways to look at this. Yes, on the public web, the “2.0” changes are pronounced due to the masses that can participate. Facebook, Flickr, LinkedIn and even Google don’t make much sense without the explicit and implicit contributions of users and this has been a fundamental shift from Web 1.0. Everyone agrees on that point, I think.

But that doesn’t mean social technologies don’t have a role to play in enterprise apps as well. Is Enterprise 2.0 a market? Not really. That doesn’t mean I don’t use the phrase ‘social software market.’ But it’s a bit of a catch-all. There are business problems, processes, applications that can and will become more social, the way these apps look, feel and work is evolving. And there are new and old vendors that are enabling that change.

I think where this will the biggest impact in the enterprise is in outwardly facing initiatives – web sites that become more two-way, user communities, more self-service and open product development processes. This is the biggest fundamental shift from the way these sites, processes, apps worked in the past. And that’s probably why this part of the market is mostly populated by start-ups and smaller companies at the moment.

Inside-the-firewall social software is simply an evolution of existing collaboration technologies – some of the social software suites on the market really aren’t hugely different from team collaboration products from a decade ago. Yes, there are different features, yes there is open tagging as opposed to structured taxonomies, yes there is blogging and so forth. But in the grand scheme of things, new features don’t equal a revolution — or a market.

This explains why the vendors that are likely to equip the most enterprises with inside-the-firewall social software are the same vendors that have been selling collaboration software for ages: Microsoft and IBM. As SharePoint gets better social networking, improved wikis and blogs, and perhaps, if we’re lucky, improved RSS support in the next release, it will become the de facto “enterprise social software” tool for all those many organizations using SharePoint. IBM will stay in the fight with Lotus Connections and Lotus Quickr, though it will likely be hard to stop the SharePoint juggernaut.